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Smart Living has Arrived

Let's Get Your Questions Answered

Congratulations! Your community has partnered with SmartRent to create an elevated living experience for you using smart technology. This means more convenience, control, and comfort at your fingertips. We’re excited to share more details about the features and functionality of SmartRent’s products and what you can expect. Keep scrolling to discover what smart living looks like.


Getting Set Up

Installation of your smart devices is performed by the SmartRent Field Team following a timeline designed to minimize any disruption to your home life. Once your home's smart technology has been installed, SmartRent will reach out via email and text message to create a SmartRent account and download the SmartRent App.

We encourage you to download the app to get the most from your smart technology, both at home and on the go. (Don’t have a smartphone to download the app? You can still use our web-based Resident Portal to manage your smart devices, but you will not be able to access more advanced features like granting access to others in this portal.)

You’ll also want to consider connecting your system to your WiFi network. This increases the speed and reliability of device communications. You can learn more about the benefits of WiFi at

  1. Your community management team will announce that the community is upgrading to SmartRent and will provide a timeline for the project. (If you are reading this, this probably already happened.)
  2. You will be invited to a pre-installation information session hosted by our SmartRent Field Team. You’ll get a complete overview of the smart devices to be installed in your home, learn how your new devices will simplify your life, and have the opportunity to ask questions so you can get the most out of your smart home.
  3. Your community management team will inform you 48 hours before your home installation. Typical installation hours are between 9:00 a.m. and 6:00 p.m. and you do not need to be home for the installation to take place.
  1. On the day of your installation, our Field Team will first knock to see if you are home. If there is no answer, they will unlock the door and begin the installation. If you answer, they will enter and perform the installation with your permission.
  2. Existing devices, such as locks and thermostats, will be replaced with new smart models. Once installed, you can control your new devices anytime and anywhere from the SmartRent App.
  3. One of the devices installed in your home is the SmartRent Hub. This is how all your smart devices communicate with the SmartRent App. Learn more about the hub and how it works here.
  4. The Field Team will set up your devices’ connection to the hub using a cellular data signal. We recommend you move the hub to WiFi or ethernet post-installation for a stronger, more reliable connection.
  5. Once we have confirmed that all of your devices are working properly, our Field Team will clean up and lock your door when they leave.
  1. Shortly after installation, we will reach out to you via email ([email protected]) and text message. These important communications are:
    1. An email and text with the unique entry code(s) to your home and/or community areas.
    2. An email invitation to create your SmartRent online account and to download the SmartRent App.
      *For security purposes, never share your SmartRent username, password, or credentials with anyone.
  2. Download the SmartRent App from the Google Play Store or App Store.
  3. Sign in to the app using the username and password you just created via the SmartRent Welcome email invitation. Your devices will appear on your app dashboard and on the Resident Web Portal.
  4. Follow the in-app instructions to connect your hub to WiFi or ethernet for a stronger, more reliable internet connection.
  5. You’re all set! Check out the ways your home just got smarter with these articles from our Help Center:
    1. Create guest access codes for family and friends
    2. Customize your thermostat settings
    3. Set up a scene or automation
    4. Set up a schedule for one of your smart devices

Your Smart Technology Package

Take a moment and explore the SmartRent features offered by your community.

Take a Tour of the App

All of the new technology installed in your home is controlled through the SmartRent App. It puts comfort, control, and convenience in the palm of your hand. We encourage downloading this for the optimal smart home experience.

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To log in to the SmartRent App, you must first receive your Welcome Email from us and follow the instructions to set up your account.

For instructions on how to use your SmartRent technology without a smartphone, please see this article.

Data Privacy

It’s natural to have some hesitations about smart technology. We take your privacy seriously and want you to feel at ease having SmartRent in your home.

What Data Is Needed?

  • Your Name

    To treat you like a real person

  • Email and Phone

    To communicate any changes or updates that might affect you

  • Lease Start and End Date

    To keep everyone safe by timely updating community access permissions

  • Bluetooth Services

    To operate Bluetooth-enabled locks, you can manage this setting through your SmartRent App permissions

  • App Usage

    To improve the app and our services

We're Here for You Day & Night

New technology can sometimes be a bit overwhelming. If you are at home when the SmartRent Field Team is onsite, please feel free to ask any questions. You can also contact our experienced Support Team 24/7 to get answers to your questions and help troubleshooting device issues.